From our friendly staff to our attentive lifeguards, it's our job to make sure your day at Water Country is as safe as it is enjoyable. Please let us know if there's anything we can do to |
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Safety - Know Before You Go!
The Park offers a variety of water-based activities for all ages and all swim levels. Height restrictions are posted for all attractions and enforced. We strongly recommend that Minors (under 18) be accompanied by an adult. Park does not assume any responsibility or liability for unattended minors.
Only you know your own, your child's, or anyone you are supervising level of swimming skills. We strongly recommend all Guests under 48" or who are weak or non-swimmers wear Coast Guard approved lifejackets where appropriate. In the wave pool, all guests under 48" are REQUIRED to wear a lifejacket and be accompanied by an adult. We insist that parents keep their children within arms reach for their close supervision on all water activities. Life Jackets are available FREE OF CHARGE at Guest Information located inside the park. When in doubt, wear a life jacket!
Diving is not permitted in any pool or attraction at the park.
Proper swimwear must be worn on all rides and attractions.
No street clothes and no bathing attire with buckles, belts, rivets, metal or cut-off jeans permitted. For guest safety, no masks, snorkels or swim fins please. See dress code below.
VIRGINIA GRAEME BAKER POOL AND SPA SAFETY ACT - On December 19th 2008 the Virginia Graeme Baker Pool and Spa Safety Act went into effect. This new law requires VGB Compliant Pool Drain Grates. We are VGB Compliant but please note in some applications these grates have a raised profile off the floor as mandated by the Law. Warning: Raised Grate - All of our raised grates have a red circle highlighting their location. They are designed to be stepped on but in shallow water situations they may pose a tripping hazard.
Individual attractions and rides are subject to closure and may not be open the entire day.
Water Country may alternate rides that are open.
Helpful Tips
- What to bring: Towels, sunscreen, aqua socks or sandals, extra $, proper swimwear and your smile!
- What not to bring: Jewelry, non-waterproof watches, radios, flotation devices (free life vests available),
masks or goggles, and pets. - Make a meeting plan - agree on a meeting place and check-in times BEFORE everyone scatters to enjoy the park.
This will be extremely helpful if someone gets lost, since we do not provide personal paging.
- Try to plan your meals before 11:30 am or after 1:30 pm - in between is the busiest time for our snack bars.
- Safety signage is located throughout the park. Please familiarize yourself with an attraction before you use it.
- Water Country does not allow bathing attire with: Belts, buckles, rivets, grommets, or metal of any kind.
Family appropriate swimwear is required in the park. - You may bring food into the park, but alcohol, glass containers or BBQ equipment are not permitted.
Persons under the influence of or possessing drugs or alcohol will be ejected without a refund. For your safety,
bags will be checked upon entering the park. - It is recommended that persons with preexisting medical conditions: head, neck or back problems, expectant mothers should not participate in or ride any attractions. Each individual should evaluate his or her ability to participate or ride any attractions.
- To maximize your day's enjoyment arrive early and slide early, especially on warm, sunny days in July or August.
- For the health and safety of all our guests, children who wear diapers are required to wear a swim diaper in all pools. Swim diapers are available for purchase at the Hula Hut or in the Seacoast Surf Supply Co. gift shop.
- Protect watches, jewelry, car keys and other items from being lost in our pools by using lockers while participating in our attractions.
- Half-day tickets start at 3 p.m. This can be a great time to come to the park. The air has warmed up and the early sliders are heading home.
Frequently Asked Questions
What if I forgot my bathing suit, sunglasses or sunscreen?
All of these items and many more may be purchased at the Seacoast Surf Supply Co. gift shop. We accept cash, credit cards, and travelers check (US $ only). Some smaller sundries are also available at the Hula Hut.
Are tubes required on all attractions?
For all rides that require tubes, they are provided free at the bottom of each attraction. You may also choose to rent a tube for use in the Whirlpool and Wave Pool but these attractions do not require a tube. Rental tubes are particularly recommended on busy days in an effort to avoid waiting in line for a tube and then the attraction. Tubes can be rented at the Red & White Striped Rental Tent near the park entrance. When you are not using your tube, check it at the tube shack and we will give you a wristband. You can exchange the wristband for another tube as often as needed throughout the day.
Are there lockers available to store my belongings?
Lockers are also available for rent at the same Red and White Striped Tent. These are available on a first-come, first serve basis and feature unlimited access throughout the day. For your convenience, lockers are available in three locations – Entry (front of the park), Geronimo (middle of the park), Pirate's Lagoon (kiddie area). Water Country is not responsible for items left unattended or stolen.
Where can I find a changing station?
Changing stations are located in all restrooms throughout the park.
Does my small child need to wear a diaper inside the park?
Yes. For the safety and health of all guests, children who wear diapers are required to wear a swim diaper in any of our pools. Swim diapers are available for purchase at the Hula Hut or in the Seacoast Surf Supply Co. gift shop.
Can I wear eyeglasses, goggles, or shoes on the slides?
Eyeglasses must have a strap on them to wear down the rides. Straps are available for purchase at the Hula Hut or in the Seacoast Surf Supply Co. gift shop. Goggles are not permitted for use on any ride; water shoes may be worn on some attractions. Please check with an attendant before riding.
Do you have life jackets and where do I get them?
Life Jackets are available FREE OF CHARGE and located at the landing pools of all rides and attractions.
Can I bring my own picnic?
You may choose to bring your own lunch to Water Country, but please no glass, alcohol or BBQ equipment. All bags and coolers will be searched upon entry. Water Country also has excellent snack bars and satellite stations serving pizza, hamburgers, hot dogs, chicken fingers and sandwiches, fried dough, sausage and steak subs, fries, ice cream, Dippin' Dots (the ice cream of the future!) and lots of other goodies.
What if my party gets separated?
The best plan is to agree on a meeting plan and check-in times BEFORE everyone scatters to enjoy the park. This will be extremely helpful if someone gets lost, as we do not provide personal paging. If your kids are old enough to be on their own, make sure they check in periodically for sunscreen and drink breaks. If you do get unintentionally separated, alert any staff member or go to Guest Relations.
Am I allowed to smoke inside the waterpark?
Water Country is a smoke-free facility. Please observe the designated smoking areas located outside the park.
Do I need to bring cash or do you accept debit & credit cards?
We do not accept debit cards at any of our points of purchase, unless your debit card has a Visa or MasterCard logo. There is an ATM located in the Seacoast Surf Supply Co. gift shop. Be sure to carry your ID with you if you plan to use your Credit Card. For your protection & due to the high number of credit card & identity issues today, Water Country requires that a valid ID be presented at the time of any credit card transaction.
Please note that prepaid gift cards (Visa, MasterCard, American Express, Discover) cannot be used for online purchases at www.watercountry.com. These cards CAN be used, and are welcomed, at the park for in-person ticket, gift shop and concession purchases. Please contact Water Country Guest Relations at 603.427.1112 ext 0 with any questions prior to completing your online purchase.
Is there a charge for parking?
Free parking is available. Preferred parking is also available for an additional charge.
How do I re-enter the park if I have to leave for some reason?
Guests who leave the park and plan to return must get their hand stamped before they leave at the exit/re-entry gate, including season passholders. When Guests return to the park, they must enter through the re-entry gate with a proper hand stamp or re-entry will not be allowed. Transferring hand stamps is a violation of Water Country policies and is strictly forbidden. Season Passes are non-transferable and only valid to scan once per day.
Does Water Country offer a discount on admission for groups?
Water Country is more fun with a group! Enjoy great rates and meal deal options with parties of 25 or more. For more information, visit our groups page or call 603.427.1112 extension 2225 to speak with a Group Sales Representative. Water Country hosts many groups from business, church, school and social organizations so book your day of fun in the sun today!
Do you offer a non-rider discount?
No, Water Country is a general admission facility. Because of the breadth of entertainment offered for all ages, Water Country maintains the pay-one-price policy for all guests to enjoy the rides and slides.
What should I do if I have an issue with my online ticket order?
Please contact Water Country sales office at 603-427-1112 x 2230.
Does Water Country sell gift certificates?
No, but with Water Country online tickets, you can purchase tickets and give them as a gift good for the entire season. Click here to purchase tickets.
Is there a discount for AAA members?
AAA members must obtain tickets from their local AAA office prior to visiting Water Country. AAA discounts are not given at the park ticket offices.
Do you offer military discounts?
Active military pay the “kids price” and save big at Water Country! The discount is valid only for the enlisted; a current military ID must be shown at the ticket window to receive the discount. Most military bases offer discounted Over 48” admission tickets at their MWR/ITR offices. Please check with someone at your local base to purchase these discounted tickets for the other guests in your party. Remember, children 2 yrs. and younger are FREE and guests Under 48” or Seniors over 65 yrs of age will also pay the Under 48” price!
How do I get information about Water Country and the area?
You may visit the various pages on the website to find information on all of our rides and attractions, special events, park policies and helpful tips. Local lodging and dining options can be found on the Portsmouth Chamber of Commerce website.
If you don't see your answer here, feel free to call us 603-427-1112 extension 0.
For questions about your online ticket order, please call the Water Country Sales team
directly at 603-427-1112 extension 2230
Parking
Free parking is available to all guests. Preferred parking is also available for an additional charge.
Rentals
| Standard Locker | $8.00 + ($2.00 refundable deposit with receipt) = $10 |
| Large Locker | $13.00 + ($2.00 refundable deposit with receipt) = $15 |
| Tube Rental | $5.50 + ($.50 refundable deposit with receipt) = $6 |
Weather Policy
Grey skies? Iffy forecast? No problem!
Come out to Water Country! Savvy guests know the crowds are light when there’s a threat of rain. The lines are short. Waits are minimal. Do what you want, when you want. And if the weather really does get ugly….
Your safety is our top priority at Water Country, for that reason rides and attractions may close temporarily during severe weather conditions. Once conditions have improved rides and attractions will reopen. Rain checks will be available upon request to guests exiting the park if all attractions have been closed for at least 60 minutes. Guests must provide a same-day ticket stub at Guest Relations in order to obtain a rain check. No rain checks are issued for season pass holders.
Rain checks will not be provided if the park closes within 2 hrs of our published closing time. CASH REFUNDS WILL NOT BE GIVEN. Once attractions reopen following a temporary closure due to weather, rain checks will no longer be offered. *Before coming to the park, please be sure to check our home page (www.watercountry.com) for inclement weather announcements or call us at 603-427-1112.
First Aid
First Aid stations are located across from the Adventure River near the Check-a-Tube booth, as well as near Pirate's Lagoon.
Restrictions and special warnings are located at the entrance of every ride. Remember to drink lots of water and reapply sunscreen often!
Bag Check
To ensure the highest level of safety and satisfaction for all of our guests, Water Country inspects all bags and items brought into the waterpark. No weapons, knives or sharp objects are allowed on Water Country property. Glass containers, alcohol, or grills are not permitted as well. Please leave valuables at home or secure them in a locker. Water Country is not responsible for lost or stolen articles.
Ride Height Restrictions
Below is a general list of attractions with specific rider requirements. Please note that these restrictions are subject to change
at any time without notice. Be sure to read all rules and requirements posted at the bottom of each slide or attraction before participating.
The following attractions have a minimum height restriction of 48" in order to participate:
Black Hole, Double Geronimo, Dragon's Den, The Shoot, Triple Giant Slides
The following attractions have a minimum height restriction of 42" in order to participate.
Some may require a life vest and/or accompanying parent/guardian.
Double Dive Boggan, Racing Rapids, Screamer, The Plunge, Warp 8
The following attractions have a maximum height restriction of 54"
(except the accompanying parent/guardian):
Tahiti Treehouse*
The following attractions have a maximum height restriction of 48"
(except the accompanying parent/guardian):
Big Ollie*, Pirate's Lagoon*
All other rides have no height restrictions associated with them.
*Please note: While adults may accompany their children in the play area, adults are not permitted on the slide structures.
Special Guests
Guests with special needs may contact Guest Relations at (603) 427-1112 for information regarding admission,
locker accessibility, and wheelchair useage.
Dress Code & Code of Conduct
The following regulations are for the safety and comfort of all our guests, employees, and staff members.
- No provocative or thong swimsuits, clothing with rivets, buckles, belts or metal ornaments.
- No long pants or cut-off shorts.
- No oversized or baggy clothing that cannot remain at or above the waistline without a belt or other support.
- Displayed tattoos must be in good taste and not offensive to our family environment.
- Guests may not display anything that contains obscene, foul, profane, illegal or unacceptable language, pictures, symbols, phrases, etc...
- No loitering, unruly behavior, profanity, vandalism, line cutting, alcohol or drugs. Failure to comply with any of these rules may result in ejection from the waterpark without refund.
- Children in diapers and those being toilet trained must wear an approved swim pant (available in our retail stores) while in the water.
Donation Requests
Water Country is happy to donate park tickets to qualified non-profit organizations in order to assist their fund-raising efforts.
Water Country requires all donation requests to be made in writing via mail (address listed below) or fax (603-427-6644) - Attention: Donation Requests. We do not take requests via email - even though the majority of requests are sincere in nature, it isn't always easy to make that determination.
Valid organizations:
- Local schools (K-12) raising funds for events/activities that impact a majority of the student body
- Local youth sports/sporting events that charge minimal participation fees
- Local library summer reading programs
- Church/youth/scholarship programs
- Organizations raising funds for other charities
The written request must appear on official letterhead from the organization making the request – including a valid tax-exempt number and should include the name of the event, date, location, response deadline and a specific description of who will benefit from the proceeds raised. The name of the contact person and/or your name should also be listed somewhere on the letter.
**Due to the ever-increasing volume of donation requests, Water Country is now placing a distance limit on the requests we will consider. Groups and organizations outside of a 40 mile radius of Portsmouth, New Hampshire (03801) will not be eligible for consideration. If you are beyond the 40 mile radius and currently have us listed on a contact/mailing list, we respectfully ask you to remove our name.
Explanation of this policy is not a promise of a donation. If it is determined that we are able to help, the tickets will be sent to the address listed on the written request, to the attention of the contact person. Because of the large volume of requests received, we regret that are unable to reply to those we are not able to assist.
We wish you the best in your fundraising efforts.
Mail requests to:
Water Country
Attn: Donation Requests
2300 Lafayette Road
Portsmouth, NH 03801
Park Map
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