April 1, 2020: While we look forward to welcoming each of you to Water Country this season, there is a great deal of uncertainty for us all surrounding the current COVID-19 situation.
Our highest priority remains the safety of all of our Team Members and Guests, and we’re closely following the guidelines set forth by federal, state and local government officials and health experts. Because of the shutdown of preseason preparations, we know we will not be ready to start our season as normally planned on June 13. While it’s too soon to confidently provide an opening date, please know we remain committed to opening Water Country this summer for you to enjoy as soon as safely possible.
To our devoted current Season Passholders: we want to thank you for your support in good times and bad, and reaffirm our commitment to you by automatically extending your 2020 Season Pass through the end of June 2021. This will come at no cost to you and requires no action on your part. At a later point, Passholders will be able to extend their 2021 Season Pass to cover that entire summer at a reduced rate.
We invite you to check our website regularly and follow our social media channels for updates. Please see our Frequently Asked Questions section below for additional information, or email WCGuestService@PalaceEntertainment.com. to connect with our Guest Services Team. Group outing planners can also email WaterCountryGroup@PalaceEntertainment.com.
We appreciate your understanding and value your support during these challenging times. Thank you, and stay safe.
Water Country Management Team
Q: Will activation for the 2020 Preschool Play Pass Activation be extended?
A: Yes! Originally all Preschool Play Passes were to be activated at the park by June 30, 2020. Water Country is extending Preschool Play Pass Activation to any 2020 operating day through the end of the season, September 7, 2020. If your child is turning 6 during the original activation period (March 3 – June 30) you will also be able to activate their pass on any operating day as long as proof of age shows their birthday within the activation dates. More details on approved age verification documents can be found at watercountry.com/preschool. Guests with additional questions about their child’s Preschool Play Pass can email us to connect with our Guest Services staff.
Q: Can I purchase a 2020-21 Season Pass?
A: No, the extension into 2021 is only for those who have purchased a 2020 Season Pass as of Sunday, April 5.
Q: How do I extend my 2021 Season Pass for the whole summer, or to include seasonal holiday events?
A: 2021 Extension options are not available yet. At a later point, Passholders will be able to extend their 2021 Season Pass to cover that entire summer, at a reduced rate.
Q: Will I receive a refund on my pre-purchased admission tickets?
A: Good Any Day tickets will be valid through the entirety of the 2020 Summer Season, and Date-Restricted Tickets will be accepted any day of the 2020 Summer Season. Guests with additional questions about their tickets can email WCGuestService@PalaceEntertainment.com to connect with our Guest Services staff.
Q: I had a Group Event scheduled for early in the season. What now?
A: Group Outing Planners should contact their Water Country Group Sales representative directly, or email WaterCountryGroup@PalaceEntertainment.com, to discuss options to reschedule early-season outings. Group tickets will be Good Any Day of the 2020 Summer Season.
Q: Are you still hiring?
A: We are still accepting applications, however at this time in-person interviews, orientations and training are on hold at least through May4, 2020, when the most recent order on public gatherings is set to expire. To prepare for the upcoming season we will be hosting all interviews and orientations virtually. You can apply online by clicking here
Q: What Safety and Sanitation Procedures are planned for when the park opens?
A: Our highest priority remains the safety of all of our Team Members and Guests, and we’re closely following the guidelines set forth by the Centers for Disease Control & Prevention, and New Hampshire Department of Health, along with other government officials and health experts. Some of our evolving sanitation procedures include:
For additional information and resources, please visit the websites linked above for the CDC and state and county health departments