May 11, 2020: This year hasn’t been what any of us expected. Like you, COVID-19 continues to impact every part of our lives and we have been faced with many hard decisions. Most recently the delayed start of our 2020 Season.
We’re extending paid 2020 Season Passes through the entire 2021 Season, including newly purchased Season Passes for a limited time. Additionally, all pre-purchased Day Tickets will be valid any day in the 2020 or 2021 season. It’s the right thing to do in appreciation of your patience and support.
We have been working diligently these past two months to adapt to this pandemic and the new normal it has created. We continue working towards Water Country’s Opening Day, though an exact date remains undetermined. Our top priority, as always, is the health and safety of our Guests and Team Members, meeting their needs and making sure they’re taken care of. We will continue to follow the rulings and recommendations of our local, state and federal leadership throughout this process, working alongside health and safety officials and our colleagues in the amusement and attractions industries. Please visit our web site for more information on our approach. We will continue to provide updates as details are finalized.
While the experience will be different from any other season in our history, we remain committed to delivering the safe, family fun that’s been our calling card since 1984. From all of us at Water Country, thank you for your continued support. We can’t wait until the day you’re back with us and the sounds of summer fill the air again.
We invite you to check our website regularly and follow our social media channels for updates. Please see our FAQ section below for additional information, or email WCGuestService@PalaceEntertainment.com to connect with Guest Services. Group outing planners can email WaterCountryGroup@PalaceEntertainment.com.
We appreciate your understanding and value your support during these challenging times. Thank you, and stay safe.
Water Country Management Team
Q: Will my Pass benefits be the same in 2021 as they are in 2020?
A: Yes, all Season Passholders will receive identical pass benefits in 2021. For example, if you purchased a 2020 Premium Pass, your pass will remain a Premium Passholder in 2021.
Q: Can I purchase a 2020-21 Season Pass?
A: For a limited time, all Season Passes purchased will include both the 2020 and 2021 seasons.
Q: Can I use my 2020 Day Ticket next season?
A: Yes, you can use your pre-purchased Day Tickets in the 2020 or 2021 season. This includes Black Friday Tickets, Holiday Sale Tickets, and St. Paddy's Day Sale Tickets.
Q: Will activation for the 2020 Preschool Play Pass Activation be extended?
A: Yes! Originally all Preschool Play Passes were to be activated at the park by June 30, 2020. Water Country is extending Preschool Play Pass Activation to any 2020 operating day through the end of the season, September 7, 2020. If your child is turning 6 during the original activation period (March 3 – June 30) you will also be able to activate their pass on any operating day as long as proof of age shows their birthday within the activation dates. More details on approved age verification documents can be found at watercountry.com/preschool. Guests with additional questions about their child’s Preschool Play Pass can email us to connect with our Guest Services staff.
Q: I had a Group Event scheduled for early in the season. What now?
A: Group Outing Planners should contact their Water Country Group Sales representative directly, or email WaterCountryGroup@PalaceEntertainment.com, to discuss options to reschedule early-season outings. Group tickets will be Good Any Day of the 2020 Summer Season.
Q: Are you still hiring?
A: Yes, we are currently accepting applications; however in-person interviews, orientations and training are on hold at least until the most recent order on public gatherings is set to expire. To prepare for the upcoming season we will be hosting all interviews and orientations virtually. You can apply online by clicking here
Q: What Safety and Sanitation Procedures are planned for when the park opens?
A: Our highest priority remains the safety of all of our Team Members and Guests, and we’re closely following the guidelines set forth by the Centers for Disease Control & Prevention, and New Hampshire Department of Health, along with other government officials and health experts. Some of our evolving sanitation procedures include:
For additional information and resources, please visit the websites linked above for the CDC and state and county health departments