Know Before You Go

Health and Safety Tips to Make your 2021 visit safe and FUN!

We will be open for the 2021 season and are excited to welcome you and your family to Water Country!

In response to COVID-19, we are operating under modified conditions and will be open Wednesday-Sundays only in 2020. Please review our Calendar for a full list of operating dates and hours this season.

Please note that not all attractions will be open. A complete list of attractions can be found in the FAQs located at the bottom of this page. Please be sure to review all information provided before purchasing your admission.

We want you to know the health and safety of our Guests and Team Members is our top priority. We are fully committed to creating the cleanest and safest environment possible for your visit.

The way we will operate this summer is significantly different from what we are all used to as we adapt to the new landscape created by COVID-19. While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. Please, read this page fully to ensure the best experience possible as you plan your visit to New England’s Largest Waterpark.


Working Together to Avoid COVID-19


The health and safety of our Guests and Team Members is our top priority. In these unprecedented times, we have implemented enhanced health and safety measures to help protect everyone. But we can’t do it alone. We are counting on everyone’s efforts to do their part by cooperating with these new measures that are designed to keep every person visiting and/or working at Water Country healthy and safe.


Guest Responsibilities


  • Wear face coverings per CDC guidelines
  • Submit to temperature check at arrival
  • Wash hands often with soap and water
  • Avoid touching your face
  • Maintain appropriate (6 ft.) distance from others not in your travel party
  • Here are the specific steps we’re taking in accordance with state and federal guidelines.

Face Coverings Face Coverings
Required face coverings for park personnel and guests where appropriate.
   
Temperature Checks Temperature Checks
Checking every guest and employee upon entrance.
   
Hand Cleansing Hand Cleansing
Asking everyone to wash hands often with soap and water.
   
Hand Sanitizer Hand Sanitizer
Providing sanitizer stations throughout the park.
Social Distancing Social Distancing
Requiring social distance of six feet between your party and others.
   
Limiting Capacity Limiting Capacity
Limiting the number of guests to facilitate social distancing.
   
Sanitizing Teams Sanitizing Teams
Performing enhanced sanitizing throughout the day on high-touch surfaces and rides.
   
Education & Training Education & Training
Enhanced staff education and training on cleanliness and safety practices. Please read and follow all posted safety signage.
   


Planning a Visit

In order to comply with key health and safety measures surrounding limiting capacity, social distancing, and touch-free payment, planning a visit to Water Country will look different this summer.

  • General Admission Ticket Holders will need to register for the date they wish to visit in advance, and will be asked to select their date when purchasing tickets.
  • If the date you wish to visit is not listed in our online calendar, we have already hit our capacity limit for that date, and you will need to choose another day.
  • All those wishing to enter Water Country (Guests, Team Members, Suppliers, and Contracted Partners) will have their temperatures scanned before entering the park.
  • Any person with a temperature of 100.0°F or higher, or displaying other symptoms of COVID-19, will be denied entry.
  • Facial coverings are also required for all entrants, except children under three. Facial coverings are NOT allowed on any attraction or pool and are not necessary while waiting in line at an attraction or walking between attractions.

Visitors will find many more new proactive measures in place at Water Country this summer.


While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. People who do not show symptoms can still spread COVID-19. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and persons with underlying medical conditions are especially vulnerable and at higher risk for severe illness. Guests should familiarize themselves with guidance from theCenters for Disease Control & Preventionand evaluate their risk in determining whether they should attend our facilities. If you or a family member are ill or think that you may be getting ill, please postpone your visit until you are well.

By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.


Frequently Asked Questions

Can't find the answer to your question? Please CONTACT US so we can better assist you.
    While we strive to have every ride open and operational, due to new safety procedures and staff limitations, some rides may be delayed or closed for the season. A complete list of all attractions is provided below:
    The following attractions are open:
  • Wave Pool
  • Bubble Bay
  • Raging Rapids
  • The Plunge
  • The Patriot
  • Activity Pool - may close temporarily throughout the day
  • The Twister Slides
  • Pirates Pool
  • Pirates Lagoon
  • Wild Canyon - open, but alternates availability with Thunder Falls
  • Thunder Falls - open, but alternates availability with Wild Canyon
  • Dragons Den
  • Dr. Von Dark's Tunnel of Terror - may close temporarily throughout the day
  • Shoot- may not be available at morning opening, but will be open during the day
  • Screamer - may not be available at morning opening, but will be open during the day

    The following attractions are not yet open:
  • Warp 8
  • Black Hole
  • The Tahiti Treehouse

    The following attractions will not open in 2020:
  • Double Dive Boggan
  • The Whirlpool
  • Ollie Octopus
  • Adventure River
Our highest priority remains the safety of all of our Team Members and Guests, and we’re closely following the guidelines set forth by the Centers for Disease Control & Prevention, and New Hampshire Department of Health Services, along with other government officials and health experts. Some of our evolving sanitation procedures include:

  • Making sure rides, tubes, life jackets, and other areas are clean and hygienic
  • Communicating and promoting the need to maintain social distance
  • Promoting regular and thorough hand washing by Team Members, Contractors and Guests
  • Installing sanitizing hand rub dispensers in prominent places around the park to facilitate handwashing amongst Guests
  • Promoting good respiratory hygiene in the workplace
  • Encouraging Guests and Team Members to stay home if you are exhibiting any symptoms of COVID-19, or have been in contact with anyone who has been diagnosed with COVID-19, shown symptoms, or themselves come into contact with an individual at risk or suspected of having contracted COVID-19.
  • Educating all Team Members about illness prevention, preparedness and response

For additional information and resources, please visit the websites linked above for the CDC and state and county health departments.
Guests are required to wear facial coverings in common and indoor spaces. The only exceptions are children age three and younger. Guests may remove their facial coverings to engage in water-related activities, to include swimming in pools, on water slides and water attractions, or while walking to/from these activities. Facial coverings must be removed while enjoying water-related activities in compliance with water safety best practices. Coverings may also be removed in order to eat. If you forget your facial covering, we have some available for purchase at the park.
No, all admission must be purchased online through our reservation system. You can purchase Day Tickets here or a Season Pass here. You can upgrade your Day Ticket to a Season Pass, or your Season Pass to a higher tier, by visiting Guest Relations on the day of your visit.
Yes! Because we're operating at a reduced capacity this year we are asking all guests, including Season Passholders, to please RSVP by selecting their date of visit in advance. Reserve Now Should your plans change and you wish to visit on a different date, reservations can easily be modified. Change My Reservation Those with new Season Passes or who don't already have an orange Season Pass card will need to visit Guest Relations or an Admissions window the first day you visit to have your photo taken and get your Season Pass card issued.
If you purchased your Season Pass on or before July 1, 2020 your pass was automatically extended to include the entire 2021 season! Guests purchasing a new Basic or Premium Season Pass will have the option to upgrade your pass to include 2021 for a small additional fee. Buy Now The Summer Saver Season Pass is a great value for unlimited visits on summer fun, however it is valid only for the 2020 season.
Due to the change in our operating calendar Premium Passholders can now bring a Buddy for just $15 any Thursday or Friday in July or August, 2020. Click here to purchase Buddy ticketsonline.
We've extended Preschool Play Pass Activation to any 2020 operating day through the end of the season, September 7, 2020. If your child is turning 6 during the original activation period (Februay – June 30) you will also be able to activate their pass on any operating day as long as proof of age shows their birthday within the activation dates. More details on approved age verification documents can be found here. Guests with additional questions about their child’s Preschool Play Pass can email us to connect with our Guest Services staff.
The Free 2020 Preschool Play Pass will not be extended into 2021. However, you will be able to register your child (as long as they meet 2021 eligibility guidelines) for a free 2021 Preschool Play Pass. Guests with additional questions about their child’s Preschool Play Pass can be visit www.watercountry.com/preschool Guests with additional questions about their child’s Preschool Play Pass can email us to connect with our Guest Services staff.
Groups of 20-99 people can purchase discounted tickets online. If you need assistance planning a large group outing or wish to add Meal Deals, catering, or reserved party space to your outing, please contact the Water Country Sales team directly by email.
Cashless payments are preferred. Not all locations will offer the option to pay with cash. All admissions must be purchased online prior to visiting. Please plan accordingly.
Souvenir Cups are still available, however refills will be given in a paper cup. We cannot refill your Souvenir Cup directly.
Yes! We are still accepting applications and conducting interviews for all positions at this time. Be sure to ask about our new sign-on bonus! Apply Here.