COVID-19 Health & Safety

Comprehensive Breakdown of COVID-related Safety Measures

At Water Country, the health and safety of our Guests and Team Members is our top priority.
We will strive to ensure a clean and safe work environment for our staff, suppliers and contracted partners, and a clean, safe and fun experience for our visitors. This page details the many measures being taken to protect our Guests and Team Members.

While we are committed to these enhanced standards, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. Please read all information on this page to best prepare your group for a visit to Water Country.




What We're Doing to Keep You Safe

Face Coverings Face Coverings
Required face coverings for park personnel and guests where appropriate.
   
Temperature Checks Temperature Checks
Checking every guest and employee upon entrance.
   
Hand Cleansing Hand Cleansing
Asking everyone to wash hands often with soap and water.
   
Hand Sanitizer Hand Sanitizer
Providing sanitizer stations throughout the park.
Social Distancing Social Distancing
Requiring social distance of six feet between your party and others.
   
Limiting Capacity Limiting Capacity
Limiting the number of guests to facilitate social distancing.
   
Sanitizing Teams Sanitizing Teams
Performing enhanced sanitizing throughout the day on high-touch surfaces and rides.
   
Education & Training Education & Training
Enhanced staff education and training on cleanliness and safety practices. Please read and follow all posted safety signage.
   




Pre-Visit and Arrival Safety Measures

  • If you have a fever or are displaying other symptoms of COVID-19, please stay home.
  • In order to maintain our reduced capacity, all Guests will need to pre-purchase admission in advance and RSVP for the day they wish to visit through our online registration system.
  • Those who have already purchased a ticket or Season Pass will need to make a reservation through our online registration system.
  • Walk-up visitors with a form of admission (ticket or Season Pass) will be admitted without a reservation until Water Country's predetermined capacity limit is reached.
  • If the date you wish to visit is not available for a reservation, please select another day.
  • Ticket and Season Pass sales will be conducted online. Third parties such as stores and community organizations will not sell hard tickets in 2020. In order to reduce hand-to-hand exchanges, tickets and Season Passes will not be sold at the park; they must be purchased online.
  • All entrants (Guests, Team Members, Vendors and Contracted Partners) will have their temperature scanned by a contactless thermometer before entering Water Country. Anyone with a temperature at or above 100.4 degrees Fahrenheit, or exhibiting symptoms of COVID-19, will be denied entry. The travel party of a person denied entry will also be unable to visit that day.
  • All entrants will be required to wear facial coverings. The only exceptions are for children younger than age three.
  • Team Members will also wear additional personal protective equipment, including gloves and face shields, to perform select work functions.
  • Those without a facial covering will be able to purchase them at park retail locations.
  • Automatic sanitizer stations have been added at the entrance and throughout the park dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
  • Enhanced sanitizing throughout the entrance areas including a thorough daily deep cleaning of all touch points with an EPA-approved sanitizer.
  • In order to achieve six feet of social distance between travel parties, markers will be placed on the ground in all lines and waiting areas for the use of Guests and other entrants. Plexiglass barriers will be installed in locations where social distancing between Team Members and Guests or between fellow Team Members cannot be achieved.
  • Signage throughout the parking and entrance areas will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at Water Country.



Amusement Park Safety Measures

  • Capacity of rides and indoor facilities within Water Country will be closely monitored to ensure minimum six feet of social distancing between travel parties can be achieved.
  • In order to achieve six feet of social distance, markers will be placed on the ground in queue lines and waiting areas for Guest use. Plexiglass barriers will be installed in locations where social distancing cannot be achieved.
  • Enhanced sanitization throughout the park including a thorough daily deep cleaning of all rides and touch points with an EPA-approved sanitizer.
  • Automatic sanitizer stations have been added throughout the park, dispensing alcohol-based sanitizer per CDC guidelines.
  • Hand sanitizer and facial coverings are available for purchase at park retail locations.
  • Team Members will be required to wear facial coverings and additional personal protective equipment, including gloves and face shields.
  • Guests on water rides (Pittsburg Plunge and Raging Rapids) must not wear facial coverings in compliance with water safety best practices.
  • Guests will be required to wear facial coverings. The only exceptions are for children younger than age three.
  • Guests must remove their facial coverings to engage in water-related activities, to include water attractions or misting areas. Coverings may also be removed in order to eat.
  • Some attractions may be closed during this initial opening phase, or closed for the entirety of the summer, if Water Country management feels recommended social distancing and hygiene standards cannot be safely and effectively achieved.



Food & Beverage Safety Measures

  • Prior to opening, all non-porous surfaces, high touch points (door knobs, door handles, tables, chairs, push plates, railings, light and air control switches) will be thoroughly disinfected and on a routine schedule after opening.
  • Different Entrance and Exit will be designated when possible to avoid or reduce face to face exposure.
  • Employees must wash their hands with hot water for 20 seconds and use a paper hand towel or a hand dryer to dry your hands. Ensure the restocking of soap, paper towels and sanitizer. This practice will be done at the beginning of the shift and throughout the day.
  • Sanitizers will be available in all food preparation areas and all guest service areas, (i.e. Order and Pick up points). In addition, employees will frequently sanitize all contact points.
  • In order to achieve six feet of social distance, markers will be placed on the ground in queue lines and waiting areas for Guest use. Plexiglass barriers will be installed in locations where social distancing cannot be achieved.
  • Tables and other Guest seating will be adjusted to ensure six feet of distance between all travel parties.
  • Team Members will be required to wear facial coverings and additional personal protective equipment, including gloves and face shields where appropriate. Hair restraints are required by Water Country in all kitchen areas.
  • Guests may remove their facial coverings to eat and drink.
  • Grab & Go is permissible only if the items are individually packed with appropriate label and bottled drinks. 
  • Self-serve food, condiments and topping stations have been discontinued. Pre-portioned condiments and toppings (filled from bulk dispensers behind the counter) will be handed to the guest with the food order upon request.
  • Self-serve soda fountain refill stations will not be used. Team Members will fill and serve all drinks for Guests.
  • Soda/ICEE Souvenir Cup refills will be served over the counter by an attendant using paper cups.
  • Individually wrapped cutlery forks and spoons will be handed by a cashier as necessary.
  • Napkins will still be available from the no-touch dispensers.
  • We strongly recommend Guests utilize contact-less payment for all food and retail items.



Retail Safety Measures

  • Prior to opening, all non-porous surfaces, high touch points (door knobs, door handles, push plates, railings, light and air control switches) will be thoroughly disinfected and on a routine schedule after opening.
  • All Guests and Team Members will be required to wear facial coverings. The only exceptions are for children younger than age three.
  • Team Members will also wear additional personal protective equipment , including gloves and face shields, to perform select work functions.
  • Facial coverings and hand sanitizer will be available for purchase them at park retail locations.
  • Automatic sanitizer stations have been added at retail locations and throughout the park, dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
  • In order to achieve six feet of social distance between travel parties, markers will be placed on the ground in all lines and waiting areas for the use of Guests and other entrants. Store layouts have been adjusted, and Plexiglass barriers will be installed in locations where social distancing between Team Members and Guests or between fellow Team Members cannot be achieved.
  • Signage throughout the park will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at Water Country.
  • All sales are final.



Working Together to Avoid COVID-19

The health and safety of our Guests and Team Members is our top priority. In these unprecedented times, we have implemented enhanced health and safety measures to help protect everyone. But we can't do it alone. We are counting on everyone's efforts to do their part by cooperating with these new measures that are designed to keep every person visiting and/or working at Water Country healthy and safe.

Guest Responsibilities

  • Wear facial coverings per CDC guidelines.
  • Submit to temperature check upon arrival.
  • Wash hands often with soap and water.
  • Avoid touching your face.
  • Maintain six feet of social distance from others not in your travel party.

Guests should familiarize themselves with Centers for Disease Control and Prevention guidelines and evaluate their risk in determining whether they should visit our facility. If you or a member of your household are ill or think you may be getting ill, or you have been in contact with someone diagnosed or suspected of having COVID-19, please postpone your visit until you are well.

By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.