Park Information
First Aid
First Aid stations are located across from the Adventure River near the Rentals Pavilion, as well as near Pirate's Lagoon.
Bag Check
To ensure the highest level of safety and satisfaction for all of our guests, Water Country inspects all bags and items brought into the waterpark. No weapons, knives or sharp objects are allowed on Water Country property. Glass containers, alcohol, or grills are not permitted as well. Please leave valuables at home or secure them in a locker. Water Country is not responsible for lost or stolen articles.
For the safety of our guests we do not permit some items to be brought into the park, this includes, but is not limited to, hammocks, unsecured umbrellas or shade structures, body boards, any glass items including those for food, storage, perfume or cologne bottles, or any sharp objects. Please contact Guest Relations (603.427.1112 ext 0) prior to visiting the park if you have questions about any items you wish to bring to the park.
Dress Code & Code of Conduct
The following regulations are for the safety and comfort of all our guests, employees, and staff members.
- No provocative or thong swimsuits, clothing with rivets, buckles, belts or metal ornaments.
- No long pants or cut-off shorts.
- No oversized or baggy clothing that cannot remain at or above the waistline without a belt or other support.
- Displayed tattoos must be in good taste and not offensive to our family environment.
- Guests may not display anything that contains obscene, foul, profane, illegal or unacceptable language, pictures, symbols, phrases, etc...
- No loitering, unruly behavior, profanity, vandalism, line cutting, alcohol or drugs. Failure to comply with any of these rules may result in ejection from the waterpark without refund.
- Children in diapers and those being toilet trained must wear an approved swim pant (available in our retail stores) while in the water.
Donation Requests
Water Country is happy to donate park tickets to qualified non-profit organizations in order to assist their fund-raising efforts.
Water Country requires all donation requests to be made in writing via mail (address listed below) or fax (603-427-6644) - Attention: Donation Requests: wcdonations@palaceentertainment.com
Valid Organizations:
- Local schools (K-12) raising funds for events/activities that impact a majority of the student body
- Local youth sports/sporting events that charge minimal participation fees
- Local library summer reading programs
- Church/youth/scholarship programs
- Organizations raising funds for other charities
The written request must appear on official letterhead from the organization making the request – including a valid tax-exempt number and should include the name of the event, date, location, response deadline and a specific description of who will benefit from the proceeds raised. The name of the contact person and/or your name should also be listed somewhere on the letter.
**Due to the ever-increasing volume of donation requests, Water Country is now placing a distance limit on the requests we will consider. Groups and organizations outside of a 35 mile radius of Portsmouth, New Hampshire (03801) will not be eligible for consideration. If you are beyond the 35 mile radius and currently have us listed on a contact/mailing list, we respectfully ask you to remove our name.
Explanation of this policy is not a promise of a donation. If it is determined that we are able to help, the tickets will be sent to the address listed on the written request, to the attention of the contact person. Because of the large volume of requests received, we regret that are unable to reply to those we are not able to assist.
We wish you the best in your fundraising efforts.
Mail requests to:
Water Country
Attn: Donation Requests
2300 Lafayette Road
Portsmouth, NH 03801
