Know Before You Go

Health and Safety Tips to Make your 2020 visit safe and FUN!

We are so excited to welcome you and your family back to Water Country!

  • July 15-17: Season Passholder Only Days
  • July 18: Opening Day

    We want you to know the health and safety of our Guests and Team Members is our top priority. We are fully committed to creating the cleanest and safest environment possible for your visit.

    The way we will operate this summer is significantly different from what we are all used to as we adapt to the new landscape created by COVID-19. While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. Please, read this page fully to ensure the best experience possible as you plan your visit to New England’s Largest Waterpark.

    Planning a Visit

    In order to comply with key health and safety measures surrounding limiting capacity, social distancing, and touch-free payment, planning a visit to Water Country will look different this summer.

    • General Admission Ticket Holders will need to register for the date they wish to visit in advance, and will be asked to select their date when purchasing tickets.
    • If the date you wish to visit is not listed in our online calendar, we have already hit our capacity limit for that date, and you will need to choose another day.
    • All those wishing to enter Water Country (Guests, Team Members, Suppliers, and Contracted Partners) will have their temperatures scanned before entering the park.
    • Any person with a temperature of 100.0°F or higher, or displaying other symptoms of COVID-19, will be denied entry.
    • Facial coverings are also required for all entrants, except children under three. Facial coverings are NOT allowed on any attraction or pool and are not necessary while waiting in line at an attraction or walking between attractions.
    • Water Country will be open July 15-17th for Season Passholders only, and will welcome all guests starting Saturday, July 18th

    Visitors will find many more new proactive measures in place at Water Country this summer.



    Here are the specific steps we’re taking in accordance with state and federal guidelines.

Face Coverings Face Coverings
Required face coverings for park personnel and guests where appropriate.
   
Temperature Checks Temperature Checks
Checking every guest and employee upon entrance.
   
Hand Cleansing Hand Cleansing
Asking everyone to wash hands often with soap and water.
   
Hand Sanitizer Hand Sanitizer
Providing sanitizer stations throughout the park.
Social Distancing Social Distancing
Requiring social distance of six feet between your party and others.
   
Limiting Capacity Limiting Capacity
Limiting the number of guests to facilitate social distancing.
   
Sanitizing Teams Sanitizing Teams
Performing enhanced sanitizing throughout the day on high-touch surfaces and rides.
   
Education & Training Education & Training
Enhanced staff education and training on cleanliness and safety practices. Please read and follow all posted safety signage.
   


Working Together to Avoid COVID-19


The health and safety of our Guests and Team Members is our top priority. In these unprecedented times, we have implemented enhanced health and safety measures to help protect everyone. But we can’t do it alone. We are counting on everyone’s efforts to do their part by cooperating with these new measures that are designed to keep every person visiting and/or working at Water Country healthy and safe.


Guest Responsibilities


  • Wear face coverings per CDC guidelines
  • Submit to temperature check at arrival
  • Wash hands often with soap and water
  • Avoid touching your face
  • Maintain appropriate (6 ft.) distance from others not in your travel party

Guests should familiarize themselves with guidance from the Centers for Disease Control and Prevention and evaluate their risk in determining whether they should attend our facilities. If you or a family member are ill or think that you may be getting ill, please postpone your visit until you are well.

By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.


Frequently Asked Questions

Can't find the answer to your question? Please e-mail us at WCGuestService@PalaceEntertainment.com and we will assist you.
Our highest priority remains the safety of all of our Team Members and Guests, and we’re closely following the guidelines set forth by the Centers for Disease Control & Prevention, and New Hampshire Department of Health Services, along with other government officials and health experts. Some of our evolving sanitation procedures include:

  • Making sure rides, tubes, life jackets, and other areas are clean and hygienic
  • Communicating and promoting the need to maintain social distance
  • Promoting regular and thorough hand washing by Team Members, Contractors and Guests
  • Installing sanitizing hand rub dispensers in prominent places around the park to facilitate handwashing amongst Guests
  • Promoting good respiratory hygiene in the workplace
  • Encouraging Guests and Team Members to stay home if you are exhibiting any symptoms of COVID-19, or have been in contact with anyone who has been diagnosed with COVID-19, shown symptoms, or themselves come into contact with an individual at risk or suspected of having contracted COVID-19.
  • Educating all Team Members about illness prevention, preparedness and response


For additional information and resources, please visit the websites linked above for the CDC and state and county health departments.
Guests will be required to wear facial coverings in common and indoor spaces. The only exceptions are children age three and younger. Guests may remove their facial coverings to engage in water-related activities, to include swimming in pools, on water slides and water attractions, or while walking to/from these activities. Facial coverings must be removed while enjoying water-related activities in compliance with water safety best practices. Coverings may also be removed in order to eat. If you forget your facial covering, we will have some for purchase at the park.
No, all admission must be purchased online through our reservation system. You can purchase tickets here or a season pass here. However, you can upgrade your admission to a season pass, or your season pass to a higher tier, by visiting Guest Relations on the day of your visit.
We are not requiring passholders to schedule their visits to start - but may adjust the process as we go if needed. Your orange Season Pass card or barcode on your mobile/print-at-home voucher is all you need to visit the park. Please be sure to have the barcode visible and ready to scan for all passholders in your party. Those with new Season Passes or who don't already have an orange Season Pass card will need to visit Guest Relations or an Admissions window the first day you visit to have your photo taken and get your Season Pass card issued.
Guests who purchased their 2020 Season Pass by July 1, 2020 received an automatic extension that includes the entire 2021 season!
We've extended Preschool Play Pass Activation to any 2020 operating day through the end of the season, September 7, 2020. If your child is turning 6 during the original activation period (Februay – June 30) you will also be able to activate their pass on any operating day as long as proof of age shows their birthday within the activation dates. More details on approved age verification documents can be found at a href="https://www.watercountry.com/preschool" >watercountry.com/preschool. Guests with additional questions about their child’s Preschool Play Pass can email us to connect with our Guest Services staff.
The Free 2020 Preschool Play Pass will not be extended into 2021. However, you will be able to register your child (as long as they meet 2021 eligibility guidelines) for a free 2021 Preschool Play Pass. Guests with additional questions about their child’s Preschool Play Pass can visit watercountry.com/preschool or email us to connect with our Guest Services staff.
Group Outing Planners should contact the Water Country Sales team directly, or email WaterCountryGroup@PalaceEntertainment.com to reschedule outings.
Yes, you may still bring your own food into the park, however we ask that you reduce the amount of items brought to just 1 bag per person and 1 lunch bag or cooler (24”X 16” or smaller). Please no large trays, chafing dishes, crockpots, etc. You may still go to/from your car as needed if some items are easier left outside the park gates.
Cashless payments are preferred. Not all locations will offer the option to pay with cash. All admissions must be purchased online prior to visiting. Please plan accordingly.
While we always strive to have every ride open and operational, due to the pause on preseason preparations as well as new safety procedures, some rides may be delayed or closed for the season.

It is our goal is to have the following attractions ready for park opening:
  • Wave Pool
  • Bubble Bay
  • Racing Rapids
  • The Plunge
  • The Patriot
  • Activity Pool
  • The Twister Slides
  • Pirates Pool
  • Pirates Lagoon
  • Wild Canyon
  • Thunder Falls
  • Dragons Den
  • Shoot
  • Screamer


  • The following attractions may open later than July 20th:
  • Warp 8
  • Black Hole
  • Dr. Von Dark's Tunnel of Terror
  • The Adventure River


  • The following attractions may not open:
  • The Tahiti Treehouse
  • Double Dive Boggan
  • The Whirlpool
  • Ollie Octopus
  • Souvenir Cups are still available, however refills will be given in a paper cup. We cannot refill your Souvenir Cup directly.
    Yes! We are still accepting applications and conducting interviews for all positions at this time. Be sure to ask about our new sign-on bonus of up to $500! Apply Here.